Faxify Privacy Policy
Posted: November 11, 2022
Effective as of: November 11, 2022
INTRODUCTION
Your privacy is important, so Faxify.ca has created the following Privacy
Policy to let you know what information we collect when you visit or use
the Faxify.ca fax service, why we collect it, and how it
is used. This Privacy Policy explains the data collection and use practices
of Faxify.ca Fax Services. The terms "you," "your," "yours" and "Customer"
refer to the customer/purchaser utilizing our Site. The terms "we," "us,"
and "our" refer to Faxify.ca.
This Privacy Policy is governed by the Faxify.ca Terms of Service
(“Terms”). The terms "Site", "Website", "Application", "Product," and
"Service" refer to the Faxify.ca Services. This Privacy Policy does not
apply to any third-party websites and apps that you may use, including any
that are linked to in the Faxify.ca Services. You should review the terms
and policies for third-party websites and apps before clicking on any
links.
INFORMATION WE COLLECT
Information you provide to us.
When registering for or using the Faxify.ca Services we collect personal
information provided by you. For example, when you create a Faxify.ca
account, you may provide us with your name, account name, email address and
a password, your phone number, your address.
You may also provide us with access to your contacts (“Contacts”) to make
it easy for you to do things like share and collaborate with others, send
messages, and invite others to use the Services. Contacts’ information may
include personal information such as a real name, alias or email address.
If you share your contracts with us, we will store those contacts on our
servers for you to use.
Information that we collect automatically.
We collect information related to how you use the Services, including
actions you take in your account (like uploading, editing, viewing,
creating documents) (“Usage information”). We use this information to
provide, improve, and promote our Services, and to protect users of the
Faxify.ca Services. We also collect information from and about the devices
you use to access the Faxify.ca Services. This includes things like IP
addresses, unique personal identifiers or online identifiers, the type of
browser and device you use, the web page you visited before coming to our
sites, and identifiers associated with your devices (“Device information”).
Your devices (depending on their settings) may also transmit location
information to the Faxify.ca Services. For example, we use device
information to detect abuse and identify and troubleshoot bugs.
Information that we collect from third parties. We may share and/or collect additional information about you from third parties primarily to assist us in understanding how we can maintain and improve the services we offer to better serve you. We collect information like your purchasing or consuming history or tendencies, including products or services purchased, obtained or considered (“Commercial information”). For example:
· Analytics: We use services like Google Analytics and Heap, which use cookies and other tracking technologies to gather usage data that allows us to improve our products and services.
· Advertising: We use certain Google advertising features including Google Analytics Demographics and Interest Reporting and Remarketing. Third-party vendors, including Google, may show ads for the Faxify.ca Services on sites across the Internet. You may opt out at any time here ( adssettings.google.com/ ). We and third-party vendors, including Google, use first-party cookies and third-party cookies together to inform, optimize, and serve ads based on someone's past visits to our website.
· Mobile: We use mobile analytics software to allow us to better understand
the functionality of our mobile software on your phone. This software may
record information such as how often you use the application, the events
that occur within the application, aggregated usage, performance data, and
where the application was downloaded from. We do not link the information
we store within the analytics software to any personal information you
submit within the application.
Information we collect and process on behalf of you.
The use of information collected through the Faxify.ca Services shall be
limited to the purpose for which you have engaged Faxify. When you use the
Faxify.ca Services, we process and store certain information on your behalf
as a data processor. For example, when a customer uploads or create
documents for sending fax, we act as a data processor and process
information on the customer’s behalf and in accordance with the customer’s
instructions. After successful processing of the information your stored
document will be removed from our servers with in 14 days.
Faxify acknowledges that you have the right to access your personal
information. Faxify has no direct relationship with the individuals whose
personal data it processes. An individual who seeks access, or who seeks to
correct, amend, or delete data should direct their questions to Faxify’s
support team. If requested to remove data, we will respond within a
reasonable timeframe. If you have any questions or concerns about how
information is processed in these cases, please contact us for more details
via provided contact means in contact us section.
Cookies and other technologies.
We use technologies like cookies and pixel tags to provide, improve,
protect, and promote the Faxify.ca Services. For example, cookies help us
with things like remembering your username for your next visit,
understanding how you are interacting with the Faxify.ca Services, and
improving them based on that information. We may also use third-party
service providers that set cookies and similar technologies to promote the
Faxify.ca Services.
We may also combine the information we collect (or that is otherwise
provided to us) through aggregation and other means to limit the
identification of any particular individual to help with our business goals
(such as research and marketing).
We give users the option to use some of the Faxify.ca Services free of
charge. If you register for the Faxify.ca Services, we may, from time to
time, send you information about upgrades.
Bases for processing your information.
We collect and use the personal data described above in order to provide
you with the Faxify.ca Services in a reliable and secure manner. We also
collect and use personal data for our legitimate business needs. To the
extent we process your personal data for other purposes, we ask for your
consent in advance or require that our partners obtain such consent.
If you have questions about, or need further information concerning, the lawful bases for processing your data, please contact us using the contact details provided under the 'How to contact us’ heading below.
We do not sell your information. We may share your personally identifiable information as described below:
· Vendors and other third-party service providers: We may share your information with third parties that we use for the business purposes of helping us to provide and support the Faxify.ca Services. These parties provide services such as authentication, billing and collections, customer support, or data storage. We enter into legally binding agreements with these third-party service providers that protect your personal information and forbids such providers from using your information for their own purposes. These third parties will access your information to perform tasks on our behalf, and we’ll remain responsible for their handling of your information per our instructions.
· Faxify.ca has collected and disclosed the following categories of personal information, as described above, to vendors and third-party service providers in the preceding 12 months:
· Account Information: includes your identifying information, which could be your real name, alias, unique personal identifier or online identifier, and it could include other personal information like your postal address, Internet Protocol address, email address, account name or similar identifiers.
· Your content: what you and your users decide to input into the fields in the Faxify.ca and Faxify.ca Forms forms that you create and/or fill out.
· Contacts: includes identifying information about contacts that you’ve chosen to give us access to, like a real name, alias or email address.
· Usage information: includes information relating to your use of the Faxify.ca Services. Because Faxify.ca provides online services, this may include internet or other electronic network activity information, such as information regarding your interaction with websites, applications, or advertisements.
· Device information: information about the particular devices you use to access the Faxify.ca Services, which may include Usage information or device-specific information, such as an online identifier or Internet Protocol address, or geolocation data.
· Cookies and other technologies: technologies like cookies and pixel tags. These technologies can lead to the collection of online identifiers, Internet Protocol address, or other similar identifiers, as well as Usage information.
· Compliance with Law, Safety, Security, and Business Transactions: We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of the Faxify.ca Services or our users; (d) protect Faxify.ca’s rights, property, safety, or interest; or (e) perform a task carried out in the public interest.
· To other persons with your consent (e.g. fulfilling your fax requests).
- Other users: the Faxify.ca Services display information like your name, profile picture, device, email address, and usage information to other users you collaborate or choose to share with. When you register your Faxify.ca account with an email address on a domain owned by your employer or organization, we may help collaborators and administrators find you and your team by making some of your basic information - like your name, team name, profile picture, and email address - visible to other users on the same domain. This helps you sync up with teams you can join, and helps other users share files and documents with you.
RETENTION OF INFORMATION
We will retain your personal information for the period necessary to
fulfill the purposes outlined in this Privacy Policy unless a longer
retention period is required or permitted by law, for legal, tax or
regulatory reasons, or other lawful purposes.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW WE PROTECT YOUR INFORMATION
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at info@faxify.ca.
YOUR CHOICES ABOUT YOUR INFORMATION
Upon your written request (for which email is sufficient), Faxify.ca will provide you with information about whether we hold any of your personal information, You may submit a data access request, request that your personal data be deleted, or object to the processing of your personal information by logging into your account, or by contacting us using the contact details below. We will respond to your request within a reasonable timeframe. We will not discriminate against you for exercising any of these rights.
CHILDREN’S PRIVACY
The Faxify.ca Services are not intended for use by or directed to minors. We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use the Faxify.ca Services. Any person who provides their information to Faxify.ca through the account login page for new customers, signup page, or any other part of the Faxify.ca Services represents to Faxify.ca that they are of legal age (18 years of age or older or otherwise of legal age in your resident jurisdiction) and competent to agree to these Terms. We will delete any information we discover is collected from a minor without permission from their parent(s) or legal guardian(s). Please contact us using the contact details below if you believe you may have provided Faxify.ca with a minor’s information without permission from their parent(s) or legal guardian(s).
WHERE WE MAY STORE, PROCESS, OR TRANSMIT YOUR INFORMATION
General.
By using the Faxify.ca Services you acknowledge and agree that: (i) your
information will be processed as described in this Privacy Policy; and (ii)
you consent to have your information transferred to us and our facilities
in the United States or elsewhere, including those of third parties as
described in this Privacy Policy.
Around the world.
To provide you with the Faxify.ca Services, we may store, process, and
transmit data in the United States and locations around the world—including
those outside your country. Data may also be stored locally on the devices
you use to access the Faxify.ca Services.
CHANGES TO THIS POLICY
If we change our privacy policies and procedures materially, we will post those changes to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner we will update the ‘effective date’ at the top of this page, and we may also notify you of the change via email or other prominent notice posted on this site or the Faxify.ca Services.
HOW TO CONTACT US
For questions or concerns regarding the collection, use, or disclosure of your information, you can contact us by sending an email to info@faxify.ca